Reseller FAQ

Can I use my own domain instead of publishpath.com?

Absolutely. When you first setup a website with LightCMS, we'll assign you a placeholder domain such as mysite.publishpath.com so that you can access and administrate your site before it's live. But, when you're ready, you can assign any domains that you own to your websites on LightCMS. For more information on how to do this, see these articles on our support site.

Do I have to pay for hosting, too?

Nope. Every LightCMS website includes free hosting on our amazing servers in our rock-solid tier four datacenter with redundancies on every critical system.  Our hosting costs us a lot, and it's far superior to the cheap-o hosting solutions you'll find advertised about. This is just one of the many advantages of LightCMS's web-based system. Find out more on our web-based software page.

I want to resell LightCMS, do I have to sign something or pay a fee?

No. LightCMS was built specifically for reselling and there are no contracts or fees to private-label it and resell it as your own. Reseller features are built right in from the moment you sign up. Simply add sites for your clients and enjoy the monthly commissions. For more information, please see our resellers page.

How much commission do you pay to your resellers?

That's up to you! We let you set your own pricing so you have control of the commission you earn. If you choose to charge our suggested retail pricing, the average rate of commission is around 35% on every website, every month.

How do I collect my commissions?

You have two choices. Through our client billing system, we can bill your clients directly at the prices you set. If you choose this method, you can withdraw your earned commissions at any time and we'll deliver them to you by PayPal. Or, through account billing, we can bill you directly for your client websites and you can bill your own clients through whatever method you choose. You can put any number of websites on either system so there's ultimate flexibility. For more information, see our billing options page.

How do I add client sites to my LightCMS account?

Log into any website under your account and visit the "My Account" area. Click on "My Websites" and you will see the "add a new website" button. It takes less than a minute to add a new site to your account. For more details and a video demo of this process, please see this article on our support site.

What if I need help?

Our support team manages an account support site for you and a website support site for you and your clients (if you choose). We also have an active user forum where our team and our customers contribute helpful tips and solutions. You can follow us and reach us on our LightCMS twitter account, our company Twitter account, and our company blog. Plus, you can contact us directly at support@publishpath.com at any time.

Our company has built a solid reputation of customer service since 1999. You'll will never be on your own when using LightCMS. Your questions, concerns and suggestions will always be heard and addressed.

How do I order HTML Xpress?

First, you need to create a LightCMS account. Then, login to your LightCMS website and select My Website --> Designs from the top toolbar. Then click the "design services" tab and select HTML Xpress. The system will walk you through the process of purchasing from there.

How secure will my website be?

Very, very secure. In 2007, we moved the entire LightCMS system to our tier four data center facility located at the Infomart Telecom hotel in Dallas. This is the largest internet hub in the southern United States and it features multiple redundancies on all critical systems. It just doesn't get any better than this when it comes to hosting environments. Get more details on our hosting page.

How do I know LightCMS won't just close up shop?

You can take a look at our company. We're a growing, debt-free business with a solid reputation that we've built since 1999. We are heavily invested in our products, which host websites for thousands of clients around the world. We are in this for the long haul, and as such, we are firmly committed to our products and our customers.

Does it work on Macs?

Yes!  and on PCs.  LightCMS is an online application so there's nothing to install. All you need is an internet connection and a modern web browser.  Both Safari and Firefox are supported on Mac.  On PC, we officially support IE 6 or later and Firefox.  Linux users can also use Firefox.

Is there a contract commitment?

With LightCMS there are no setup fees and no contracts.  You pay by the month and you can change subscriptions for any of your websites at any time.

Can I extend LightCMS with custom programming?

You cannot extend the software itself, but there are many ways to bring custom functionality into LightCMS. Our company works with hundreds of custom clients and we often create special features and functions that work with the software. You can skin an external application to seamlessly integrate with a LightCMS website (our sign-up functionality on this website is an example). You can use client-side scripting to bring extra functionality right onto the CMS pages. You can even just use iframes to show through outside functionality.

What about email?

We don't provide email with LightCMS so you can host your email wherever you wish. We often recommend Google's applications on your domain because it is a really great service and it is free.   If you want to use Google's service, you can set it up yourself, or if you need our help we can do it for you for a one-time $50 fee. For more information or to order this service, please contact us.

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